Last updated: 23/09/2025
Concrete Collab respects your privacy. We’re committed to protecting the personal information you share with us and handling it in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Introduction
At Concrete Collab, accessible from www.concretecollab.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Concrete Collab and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Concrete Collab. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
What Personal Information We Collect
We may collect personal information from you when you:
- Fill out our enquiry form,
- Contact us by phone or email, or
- Interact with us through our website or social media.
This may include your:
- Name,
- Email address,
- Phone number,
- Location/suburb,
- Project details (including photos you upload), and
- Any other information you choose to give us.
We also collect basic website usage data (like browser type or pages viewed) to help improve our site.
How We Use Your Information
We use the personal information we collect to:
- Provide quotes and respond to your enquiries,
- Deliver our concreting services,
- Stay in touch about your project,
- Improve our website and customer experience, and
- Meet any legal obligations.
We will not use or disclose your personal information for any other purpose without your consent, unless required by law.
Disclosure of Your Information
We may share your personal information with:
- Our trusted service providers (e.g. CRM systems, web hosting, IT support),
- Subcontractors directly involved in your project, and
- Authorities if required by law.
We do not sell or rent your information to third parties.
Storage and Security
We take reasonable steps to keep your personal information safe from misuse, loss, unauthorised access, or disclosure. This includes secure storage in our CRM system and restricted access by staff.
Cookies & Website Tracking
Our website may use cookies and similar tracking tools to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, but this may affect how our site works.
Third Party Privacy Policies
Concrete Collab’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Access and Correction
You have the right to access the personal information we hold about you, and to ask us to correct it if it’s inaccurate or out of date. To do this, please contact us (details below).
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Concrete Collab does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
How to Make a Complaint
If you’re concerned about how we’ve handled your personal information, please contact us. We’ll respond as quickly as possible. If you’re not satisfied, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: